COVID-19 Coronavirus Information

Update as of April 12, 2022

Dear Families and Friends of Riverwood Senior Living,

We would like to thank you all for your support and patience over the last 2 plus years.  This has been unprecedented times for all of us and no where near our normal. 

Although things are not as strict out in the “real world”, Retirement Homes must still abide by many of the same policies as before.

Below are a few reminders:

All visits (Essential Care Givers and General Visits) must be booked in advance.  (Monday – Friday between 7 a.m. and 4:00 p.m.)

General visits through and

Essential Caregivers through . 

All of these visits are documented so that we can do contact tracing should the need arise. 

To Essential Care Givers -    

We ask that when you are visiting your loved one, PLEASE, DO NOT REMOVE YOUR MASK AT ANY TIME.    

To someone taking a Resident out –

Although you do not have to wear a mask in most stores or businesses now, we strongly suggest that the resident that you are taking out, continue to wear their mask. 

To a General Visitor -

We will continue to supply medical grade mask and we ask that you continue to wear them for the entire visit.

This is why we will continue to be as diligent as we possibly can.

According to Simcoe Muskoka District Health Unit - If two or more Residents test positive within 24 hours of each other, Riverwood Senior Living would go into an outbreak protocol.  This would entail all Residents being quarantined to their room, 24 hours a day for at least 10 days.  Staff would deliver meals to their room and all social interaction and activities would be cancelled.  All visits would need to be cancelled as well.  This is not what we wish to happen.

With this most current variant we strongly suggest that if you are visiting loved ones here, for their safety, please consider wearing your mask while out in public as well. 

The staff /volunteers have been informed and will turn anyone away that is not on the list of visitors. We are not doing this to be the difficult people.  Our ultimate goal is to keep everyone safe.  Most Saturdays we have been very lucky now to have a student who is doing her community hours to perform the rapid antigen test on visitors which allows us to have these Saturday visits.  If we have someone who would like to volunteer for a couple of hours on the Sunday, we would also be able to open that up as well.  During the weekend and after hours, we cannot have the Nurse or P.S.W.’s monitor the front door, nor perform Rapid Antigen Test as this would be taking them away from caring for our Residents.    

With nicer weather starting to come, we are looking forward to offering outside visits again but these will also need to be scheduled.  Please do not just show up (especially after hours or on the weekend) and have a Resident come outside and visit with you.   

We do not put these policies into effect lightly, we do it because we care, not only for your loved one, but for all Residents as well as the staff and their families. 

We get it, this seems like it has gone on for long enough and everyone is getting tired.  This is not all doom and gloom. We can see the finish line but have no idea how quickly we will get there.  Riverwood’s objective over the last two plus years, has been to keep everyone safe and we will continue to do our very best. 

We ask that everyone abide by the rules so that we can continue to care and keep safe, everyone who enters our doors. 

Here is to a better future where hopefully one day we can get to a new normal where family and friends can visit whenever and whoever they wish, stay for a meal and enjoy seeing some of our entertainment. 

With the news that the potato festival will be happening this year, we have started coming up with ideas for our float.  Any and all suggestions, volunteer hours, costumes would be greatly appreciated (See, we are looking forward to a very happy future)!

Thank you from all of us at Riverwood Senior Living