COVID-19 Coronavirus Information

Update as of October 13, 2020

COVID-19 VISITORS POLICY

Beginning June 18th, 2020, Riverwood Senior Living began a careful, phased approach to the gradual resumption of resident visits during the COVID-19 pandemic ensuring Residents receive visitors safety to help protect against the risk of COVID-19.  As the province moves into a second wave of COVID-19, in order to continue to balance Resident and staff safety and well-being, the province has developed a risk-based response system that is reflected in the changes to this policy.

All visitors will be instructed to adhere to the requirements set out in this policy to ensure the safety of all residents, staff and visitors, and allow for the continuity of visits that support the mental, physical and spiritual needs of residents for their quality of life while also supporting Residents in receiving the care they need and maintaining their emotional well-being.

This policy complies with the current ministry requirements per Directive #3 (September 9th, 2020) and aligns with the Ministry for Seniors and Accessibility (MSAA) Retirement Home COVID-19 Visiting Policy (October 5th, 2020).  The rules in this policy are in addition to the requirements established in the Retirement Homes Act, 2010 and its regulation (O. Reg 166/11). Any non-adherence to the rules set out in the visitor policy will be the basis for discontinuation of visits.

Informed by the ongoing COVID-19 situation in the community and the residence, Riverwood Senior Living is taking a gradual, phased approach to the resumption of visits. As the pandemic situation continues to change, the residence's visitor policy will be reassessed and revised to allow for increased or decreased restrictions as necessary, as circumstances change in the community, within the residence and with new directives.  

Guiding Principles:

There is on ongoing need to protect retirement home residents and staff from the risk of COVID-19, particularly as some Residents may be more susceptible to severe effects of COVID-19 than the general population.

This visitor policy is guided by the following principles. 

  • Safety: Any approach to visiting in the residence must consider balance and meet the health and safety needs of residents, staff, and visitors, and ensure risks are mitigated. 
  • Emotional Well-being: Allowing visitors is intended to support the emotional well-being of residents and their families/friends, through reducing any potential negative impacts related to social isolation.
  • Equitable Access: All Residents must be given equitable access to receive visitors, consistent with their preferences and within restrictions that safeguard residents. 
  • Flexibility: The physical/infrastructure characteristics of Riverwood, our staffing availability, Whether the hoe is in outbreak or in an area of widespread transmission, and the current status of the home with respect to Personal Protective Equipment (PPE) levels for staff and residents are all taken into account when setting home-specific policies.   
  • Autonomy: Residents have the right to choose their visitors.  In addition, Residents and/or their substitute decision-makers have the right to designate caregivers.

This policy is based on the principles of safety, emotional well-being, equitable access and flexibility. It is with compassion that we recognize the need for residents' connection with loved ones, and it is through in-person visits that this can be best achieved. We will take all reasonable steps to help facilitate visits within the parameters of ministry directives. Per ministry guidelines, the residence will follow the requirements for the minimum visit frequency and seek to accommodate more visits where possible. Where it is not possible or advisable for visits to occur in person, the residence will continue to provide virtual visiting options. 

Riverwood Senior Living also recognizes the concepts of non-maleficence (i.e. not doing harm), proportionality (i.e., to the level of risk), transparency and reciprocity (i.e., providing resources to those who are disadvantaged by the policy). These concepts will inform the residence's decision making with regards to the scheduling and/or refusal of visits as appropriate.  

Procedures: Requirements for Visits

If the residence has begun accepting visitors and enters into an outbreak, all non-essential visits must be discontinued, and the residence will adhere to the requirements of any applicable directives issued by the CMOH and directions from the local public health unit (PHU).

The following baseline requirements must be met prior to the residence being able to accept any visitors: 

  1. Riverwood Senior Living must not be in an outbreak.
  2. Riverwood Senior Living has developed:
    • Procedures for the resumption of visits and a process for communicating these procedures with residents, families and staff, including but not limited to infection prevention and control (IPAC), scheduling and any setting-specific policies. 
      • This process must include sharing an information package with visitors on IPAC, face coverings/masking, physical distancing and other operational procedures such as limiting movement around the residence, if applicable, and ensuring visitors' agreement to comply. Riverwood Senior Living has in place a procedure that includes an approach to dealing with non-adherence to residence policies and procedures, including the discontinuation of visits. 
    • Dedicated areas for both indoor and outdoor visits to support physical distancing between residents and visitors. 
    • Protocols to maintain the highest of IPAC standards prior to, during and after visits. 
    • Riverwood Senior Living has created and will maintain a list of visitors. The list will be available for relevant/appropriate staff members to access.

Note:  Residents who are self-isolating for 14 days under the Droplet and Contact precautions may not receive non-essential visitors (i.e. general visitors or personal care service providers). However, Riverwood Senior Living may allow residents who are not self-isolating to receive general visitors and personal care service providers, provided the home is not in an outbreak or located in a community confirmed to be in High Alert status by the RHRA (see additional details in "Access to Residence").

Additional factors that will inform decisions about visitations at Riverwood Senior Living include:

  • Adequate Staffing:  The home must currently not have staffing shortages that would affect resident or staff safety and not be under a contingency staffing plan. There must be sufficient staff to implement the protocols related to visitors.  Additionally, staffing levels must be sufficient to ensure safe visiting as determined by the General Manager.
  • Access to adequate testing: Riverwood Senior Living has a testing plan in place, based on contingencies informed by local and provincial health officials, for testing in the event of a suspected outbreak.
  • Access to adequate Personal Protective Equipment (PPE): Riverwood Senior Living must have an adequate supply of relevant PPE. 
  • Infection Prevention and Control (IPAC) standards: Riverwood Senior Living has essential cleaning and disinfection supplies and adhere to IPAC standards, including enhanced cleaning.  
  • Physical Distancing: Riverwood Senior Living has set out a dedicated fenced area on the front porch to facilitate summer visits and an area in the front lobby in a manner aligned with physical distancing protocols. 

Types of Visitors:

All visitors are responsible for adhering to applicable directives including Directive #3, MSAA guidelines and the Riverwood Senior Livings Visitor Policy.  Visitors should consider their personal health and susceptibility to the virus in determining whether visiting the residence is appropriate.  Outlined below are the three types of visitors.

Note: Riverwood Senior Living's staff and volunteers are not considered visitors as their access to the residence is determined by Riverwood.

1. Essential Visitor: Essential visitors include a person performing essential support services (e.g., food delivery, inspector, maintenance, or health care services (e.g., phlebotomy) or a person visiting a very ill or palliative resident.

  • Support Worker: A support worker is a type of essential visitor who is brought into the home when there are gaps in services to perform essential services for the home or for a resident in the home.
    • Examples of Support Workers 
      • Regulated health care professionals under the Regulated Health Professions Act, 1991 (e.g., physicians, nurse practitioners)
      • Contract workers hired by the home or LHIN care services, including home care providers (e.g., nursing care, physiotherapy, occupational therapy, social workers)
      • Maintenance workers
      • Private housekeepers
      • Food delivery
      • Support workers do not include retirement home staff.
  • Caregiver: A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and visits to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making).
    • A maximum of 2 caregivers may be designated per resident (designation should be made in writing to home & home should have procedure for documenting)
    • In order to limit infection spread, a resident and/or their SDM should be encouraged to change the designation of their caregiver in limited circumstances, including in response to:
      • A change in the resident's care needs that is reflected in the plan of care; and/or
      • A change in the availability of a designated caregiver, either temporary (e.g., illness) or permanent.
      • Examples of caregivers: family members who provide direct care, a privately hired caregiver, paid companions and translators

2. General Visitor: A general visitor is a person who is not an essential visitor and visits:

  • To provide non-essential services (may or may not be hired by the home or the resident and/or their substitute decision maker);
  • For social reasons (e.g., family members or friends); and/or
  • A prospective resident taking a tour of the home.

3. Personal Care Service Provider: A personal care service provider is a person who is not an essential visitor and visits to provide personal services to residents such as hair dressing and nail care.

Please be aware that:

  1. Designated caregivers will be documented through Appendix D "Visitor Screening"
  2. Residents/SDM will be encouraged to change the designation of their caregiver in limited circumstances, as noted in the above chart, in order to limit infection spread.

Access to Residence:

As identified throughout this policy, essential visitors are the only type of visitors allowed when a resident is self-isolating or symptomatic, the residence is in an outbreak, or is in High Alert status.

  1. Beginning June 22nd, 2020, Riverwood Senior Living began a careful phased approach to the gradual resumption of visits, beginning with outdoor visits on the front patio where appropriate physical distancing and supervision can be maintained. In-suite visits will only be allowed for those residents who are critically ill or palliative. Management will review this policy and revise as appropriate based on circumstances in the community and within the residence. 
  2. A designated outdoor visiting space has been established on the front patio. Fences have been erected to maintain physical distancing requirements. A designated indoor visiting space has been established in the front lobby. A privacy screen has been put up, a table and three chairs have been set up that will maintain physical distancing requirements. 
  3. For outdoor visits, pop up shelters and seating has been provided.  Staff will clean and disinfect the visiting area after each visit. Riverwood Senior Living will deal with visits during inclement weather if they arise by rescheduling, notifying visitors or moving locations, etc. Visitors will be limited to a maximum of two visitors for one half hour between the hours of 9 a.m. till 4:15 p.m. Monday through Friday. 
  4. The frequency and duration of visits will be limited for essential visitors, excluding regulatory health professionals and PSWs, while the residence is in outbreak.  Visits will be limited to on Residents who are palliative. These visits will be in the Residents room and be limited to immediate family members.
  5. Riverwood Senior Living will ensure a list of visitors is available for relevant staff to access.
  6. All visits will be documented for contact tracing purposes [Specify protocols for record keeping of visits].
  7. General visitors must only visit the one resident they are intending to visit, and no other resident.
  8. General visits will be pre-arranged to allow for appropriate physical distancing and staffing coverage. Visits will be scheduled by phone or via email to 'reception@riverwoodseniorliving.ca' giving as much notice as possible.  Screening will be performed for inside visits in the area located between the doors at the front entrance.
  9. Visits will be staggered throughout the day, allowing sufficient time between visits for cleaning/disinfecting and other IPAC requirements as needed.
  10. Riverwood Senior Living will support and implement all required public health measures as well as infection prevention and control measures as required.  Riverwood Senior Living will continue with visits as long as there it does not interfere with the cleaning or PPE supplies.
  11. The types of visitors and number permitted as outlined in the MSAA guidelines are as follows:
    1. Essential Visitor: Visits for essential visitors are permitted as follows, subject to direction:
      1. ​Support Worker
        1. Any number of support workers may visit a resident in the residence.
      2. Caregiver
        1. A maximum of 2 caregivers per resident may visit at a time where:
          1. The community has not been identified under Alert or High Alert status, the home is not in an outbreak, and the resident is not self isolating or symptomatic.
        2. A maximum of 1 caregiver per resident may visit at a time where:
          1. The community has been identified under Alert or High Alert status, the home is in an outbreak, or the resident is self-isolating or symptomatic.
    2. General Visitor: A maximum of 2 general visitors per resident at a time may visit that resident provided:
      1. The resident is not self-isolating or symptomatic;
      2. The residence is located in a community that has not been identified under Alert or High Alert status; and
      3. The residence is not in an outbreak.
      • A maximum of 1 general visitor designated by the resident at a time may visit that resident in a designated area if the home is located in a community that has been identified under Alert status.
      • General visitors are not permitted in homes in outbreak or homes in communities identified under High Alert status and may not visit residents that are self-isolating or symptomatic.
    3. Personal Care Service Provider (PCSP): A maximum of 1 PCSP per resident at a time may visit that resident provided:
      1. The resident is not self-isolating or symptomatic;
      2. The residence is located in a community that has not been identified under Alert or High Alert status; and
      3. The residence is not in an outbreak.
        • PCSPs are not permitted in homes in outbreak or homes in communities identified under Alert or High Alert status and may not visit residents that are self-isolating or symptomatic.

When the local public health unit declares an outbreak in the residence, they may also advise further restrictions on visitors in part or all of the home, depending on the specific situation.

If a home is in outbreak or in a community identified under Alert or High Alert status, the local PHU may recommend additional outbreak management control measures which may include restriction of essential visitors.

The RHRA in collaboration with the MSAA will identify if the residence requires additional actions due to:

  • Widespread transmission in the community (Alert); or
  • Widespread transmission and infection spread within the sector in the community (High Alert).   

Homes will be notified by the RHRA if they are in Alert or High Alert status.

Visits are only permitted if pre-booked and time is available on the visiting schedule.

Screening Protocols & Visitor Requirements

  1. Prior to each visit, the visitor, must:
    • Pass active screening every time they are on the premises of Riverwood Senior Living. Per Directive #3, this includes symptom screening, temperature check and attesting that they are not experiencing any of the typical and atypical symptoms of COVID-19. Visitors will not be allowed to visit if they do not pass the screening.  (See Appendix D) The screening will take place outside on the front patio where the sign is posted "For Visit, please wait here".  The visitor(s) must arrive 10 minutes before the scheduled visits to allow time for screening, attestation and review of protocols.   
      • For inside visits, the screening will take place between the two doors at the front, must arrive 10 minutes before the scheduled visit to allow times for screening.
    • Attest to not be experiencing any of the typical and atypical symptoms of COVID-19.  Visitors will not be allowed to visit if they do not pass the screening. (see Appendix D)

COVID-19 Testing

All home care and personal care service providers should:

  1. Follow any testing guidance for retirement home staff as outlined in the COVID-19 Testing for Retirement Homes. The residence is not required to provide the testing.
  2. Safety Review – Essential Visitors
    • Prior to visiting any resident in a home declared in outbreak for the first time after this policy is released, the residence should provide training to caregivers, and support workers who are not trained as part of their service provision or through their employment, that addresses how to safely provide direct care, including putting on and taking off required PPE, and hand hygiene.
    • For homes not in outbreak, prior to visiting any resident for the first time after this policy is released, and at least once every month thereafter, caregivers should verbally attest to the home that they have:
  3. Safety Review - General Visitors and Personal Care Service Providers

Personal Protective Equipment:

Visitors must wear PPE as required in Directive #3:

  • Essential Visitors
    • Support workers and caregivers are responsible for bringing their own PPE to comply with requirements for essential visitors as outlined in Directive #3. They are encouraged to work with the home to source the appropriate PPE to comply with these requirements, if needed.
    • If essential visitors are unable to obtain the appropriate PPE, they may be refused entry.
    • Directive #3 notes that essential visitors who are:
      • Providing direct care to a resident must use a surgical/procedure mask while in the home, including while visiting the resident that does not have COVID-19 in their room; and
      • In contact with a resident who is suspected or confirmed with COVID-19 must wear appropriate PPE in accordance with Directive #5 and Directive #1.
  • General Visitors and Personal Care Service Providers
    • General visitors and personal care service providers are responsible for bringing their own face covering/mask for visits as outlined in Directive #3. If the visitor does not bring their own face covering/mask (and the home is not able to provide a surgical/procedure mask if the visit is indoors), they cannot visit. If the visitor does not have access to the appropriate and as long as Riverwood has additional Procedure mask (without touching our emergency supply) the receptionist may supply them with one along with a paper bag.
    • Directive #3 notes that visitors should use a face covering/mask if the visit is outdoors. If the visit is indoors, a surgical/procedure mask must be worn at all times.

Additional Protocols

  1. All residents and visitors will be provided with this policy and information package, including education on all required protocols. All visitors must review the contents of the information package prior to their visit. Additional applicable policies and procedures will also be communicated to residents as appropriate.
  2. All visitors are required to follow public health measures (e.g., active screening, physical distancing, hand hygiene, masking for source control) for the duration of their visit in the residence. Visitors must also follow the residence's infection prevention and control practices including respiratory etiquette and proper use of PPE.
  3. The highest of IPAC standards with be maintained prior to, during and after visits.

Discontinuation of Visits

  1. Non-compliance with Riverwood Senior Livings policies could result in the discontinuation of visits for the non-compliant visitor. If at any time during the visit, the visitor is not following Riverwoods Policies and Procedures a staff member will re-educate the visitor on proper visiting protocol (speaking or printed material).  If the visitor does not want to abide by this direction, the General Manager will ask the visitor to leave.  The incident will be document. 
  2. Visitors may be allowed back in once they promise that they understand what the protocol is and why it is in place so that Riverwood Senior Living can protect to the best of our abilities, the Residents and staff.

Accessibility Considerations: The residence is required to meet all applicable laws such as the Accessibility for Ontarians with Disabilities Act, 2005.

Appendix A – Information Package for Visitors: 

Note Visitor Requirements Identified Herein: As part of Riverwood Senior Living's policy on visits during COVID-19, all visitors will be provided with the information package, including education on all required protocols. All visitors must review the contents of the information package prior to their visit. Any non-adherence to the rules set out in the visitor policy will be the basis for discontinuation of visits. 

The visitor policy and information package will also be shared with residents to communicate the residence's visitor policy, including the gradual resumption of family visits and the associated procedures.

Physical Distancing Physical distancing means keeping our distance from one another and limiting activities outside the home. When outside your home, it means staying at least 2 metres (or 6 feet) away from other people whenever possible. Physical distancing, when combined with proper hand hygiene and cough etiquette, has been shown to limit the spread of COVID-19. 

Physical distancing means making changes in your everyday routines in order to minimize close contact with others, including:

  • Avoiding crowded places and non-essential gatherings
  • Avoiding common greetings, such as handshakes or hugging
  • Limiting contact with people at higher risk (e.g. older adults and those in poor health)

Physical distancing of 2 metres must be practiced during all visits on Riverwoods property to reduce the risk of COVID-19 transmission. 

Read more about physical distancing at: https://www.publichealthontario.ca/-/media/documents/ncov/factsheet/factsheet-covid-19-guide-physical-distancing.pdf?la=enhere (Source: Public Health Ontario)

Things to Avoid:

  • Non-essential trips outside your home
  • Hugging or shaking hands
  • Crowds or gatherings
  • Visiting friends
  • Sharing food or utensils
  • Engaging in group activities or sports
  • Visiting popular destinations
  • Play dates, parties or sleepovers

Respiratory Etiquette:

It is important to help reduce the spread of illnesses by using proper respiratory etiquette. This means that instead of covering your mouth with your hands when coughing or sneezing, use your sleeve or a tissue. This reduces the number of germs on your hands, though it is still important to wash your hands after coughing and sneezing.

Respiratory etiquette must be practiced during all visits on the residence property to reduce the risk of COVID-19 transmission.

Following these steps is important:

  1. Cover your mouth and nose when you cough, sneeze or blow your nose.
  2. Put used tissue in the garbage.
  3. If you don't have a tissue, cough or sneeze into your sleeve, not in your hand.
  4. Clean your hands with soap and water or hand sanitizer. 

Read more about respiratory etiquette at https://www.publichealthontario.ca/-/media/documents/C/2013/clincial-office-cough-signage.pdf (Source: Public Health Ontario)

Hand Hygiene:

Hand hygiene is a general term referring to any action of hand cleaning. Hand hygiene relates to the removal of visible soil and removal or killing of transient microorganisms from the hands. Hand hygiene may be accomplished using an alcohol-based hand rub or soap and running water. 

Touching your eyes, nose or mouth without cleaning your hands or sneezing or coughing into your hands may provide an opportunity for germs to get into your body. Keeping your hands clean through good hygiene practice is one of the most important steps to avoid getting sick and spreading germs to others. 

Prior to beginning each visitor with a resident, visitors must perform hand hygiene. Additionally, any time your hands become soiled for any reason during the visit, you must perform hand hygiene. Wash or sanitize your hands at the end of the visit as well.

  • Handwashing
    • Handwashing with soap and running water, as opposed to using hand sanitizer, must be done when hands are visibly soiled. Hand hygiene with soap and water – done correctly – removes organisms.
    • Follow these steps for hand washing: (hand wash for at least 15 seconds) 1. Wet hands with warm water. 2. Apply soap. 3. Lather soap and rub between fingers, back of hands, fingertips, under nails. 4. Rinse thoroughly under running water. 5. Dry hands well with paper towel. 6. Turn taps off with paper towel.
  • Hand Sanitizing
    • Hand sanitizers are very useful when soap and water are not available. When your hands are not visibly dirty, then a 70-90% alcohol-based hand sanitizer/rub should be used. It has been shown to be more effective than washing with soap (even using an antimicrobial soap) and water when hands are not visibly soiled.
    • Hand hygiene with alcohol-based hand sanitizer – correctly applied – kills organisms in seconds. 
      • It is important when using an alcohol-based hand sanitizer to apply sufficient product such that it will remain in contact with the hands for a minimum of 15 seconds before the product becomes dry.
      • Follow these steps for sanitizing your hands: (rub hands for at least 15 seconds)
        • 1. Apply 1-2 pumps of product to palms of dry hands.
        • 2. Rub hands together, palm to palm, between and around fingers, back of hands, fingertips, under nails.
        • 3. Rub hands until product is dry. Do not use paper towels.
        • 4. Once dry, your hands are clean.

Infection Prevention and Control (IPAC) Practices: 

Infection Prevention and Control (IPAC) refers to evidence-based practices and procedures that, when applied consistently in health care settings, can prevent or reduce the risk of transmission of microorganisms to residents, staff and visitors. 

All visitors must follow the residence's infection and prevention control protocols (IPAC), including proper use of masks.

IPAC practices include:

  1. Hand hygiene program 
  2. Screening and surveillance of infections 
  3. Environmental cleaning procedures that reflect best infection control practices 
  4. Use of personal protective equipment
  5. Outbreak detection and management
  6. Additional precautions specified to prevent the spread of infection 
  7. Ongoing education on infection control

Read more about best practices for infection prevention and control at: https://www.publichealthontario.ca/-/media/documents/b/2012/bp-ipac-hc-settings.pdf?la=en(Source: Public Health Ontario) 

Proper Use of Personal Protective Equipment (PPE):

PPE is clothing or equipment worn for protection against hazards. Examples of PPE include gloves, gowns, facial protection and/or eye protection. Using, applying and removing personal protective equipment correctly is critical to reducing the risk of transmission of COVID-19.  

All visitors must comply with the residence's IPAC protocols, including donning and doffing of PPE and following instructions on use provided by the residence.

Family visitors must where a face covering at all times. If the visit is indoors, a surgical/procedure mask is required. 

Visitors are responsible for bringing their own mask. If the residence is not able to provide surgical/procedure masks, no family visitors will not be permitted inside the residence. Essential visitors who are provided with appropriate PPE from their employer, may enter the residence.

For Essential Visitors only: Essential visitors providing direct care to a resident must use a surgical/procedure mask while in the residence, including while visiting the resident that does not have COVID-19 in their room. Essential visitors who are in contact with a resident who is suspect or confirmed with COVID-19, must wear appropriate PPE in accordance with Directive #5 and Directive #1. This includes contact and droplet precautions (gloves, face shield or goggles, gown, and surgical/procedure mask).

Putting On (Donning) and Taking Off (Doffing) PPE – See more information at: https://www.publichealthontario.ca/-/media/documents/ncov/ipac/ppe-recommended-steps.pdf?la=en or  https://www.publichealthontario.ca/-/media/documents/l/2013/lanyard-removing-putting-on-ppe.pdf?la=en

During COVID-19: Expectations for Visits

Staying connected with others and the outdoors is important for everyone's wellbeing.  To ensure the safety of residents and the whole retirement home community, all visitors must adhere to the following restrictions as per the Ontario Chief Medical Officer of Health (Office of the Premier, June 11, 2020) (CMOH, Directive #3).  Visits will be re-opened in a gradual, phases manner that meets the health and safety needs of residents, staff, and visitors.  Please refer to Ontario Governments Reopening Retirement Homes guidance document for more information (June 11, 2020). 

The following requirements must be met for visits to happen, they include:

  • Visits can only be arranged when the retirement home is not in outbreak
  • There will be a limit of 2 visitors per resident for visits
  • Visits can only be arranged if there is adequate testing in the event of a suspected outbreak
  • Visits can only be arranged if there is enough staffing support to coordinate and assist residents to/from dedicated visit areas
  • Visits can only be arranged if there is enough personal protective equipment (PPE) for staff and residents; residents will be required to wear a mask during visits
  • Visits can only be arranged with residents who are NOT on isolation
  • Visits will be limited to 1 resident only (unless couple living in the same room) and not multiple residents
  • Visits are to be scheduled/arranged and are time limited to ensure the health and safety needs of residents, staff and visitors is maintained
  • Visitors must leave promptly at the end of the scheduled visit time to prevent overlap of scheduled visitors
  • Visits can only be held in dedicated areas identified by the retirement home 
  • Visitors must pass the screening process every time they visit and must attest that they are not experiencing any typical/atypical symptoms of COVID-19
  • Visitors must comply with the retirement home's infection and prevention control protocols (IPAC) which includes:
    • Visitors must bring and wear a mask at all times (surgical/procedure mask for inside visits) 
    • Visitors must wash/sanitize hands before and after each visit
    • Visitors must practice physical distancing (2 metres/6 feet apart)
    • Visitors must not touch the resident (no hugging, kissing, hand holding, or shaking hands; this increases the risk for transmission)
    • Visitors cannot visit more than 1 resident at a time (unless a couple, living in the same room)

Guidelines for Visits: During COVID-19:

  • Practice physical distancing • Keep at least 2 metres or 6 feet apart
  • Mask wearing is a MUST at all times (Surgical/Procedure Mask for Indoors) • Don't touch your face or others
  • Wash or sanitize your hands before and after your visit