COVID-19 Coronavirus Information

July 13th, 2020

Effective immediately, R.H.R.A. has updated the outside visitations.  Visitors will no longer be required to attest or show proof of having had a negative COVID-19 test.  So, if you have postponed having a patio visit because of the testing, it is no longer required.  Masks are still required to be worn by the visitor.

Thanking you for your support and cooperation.


June 15th, 2020

Dear Residents and Families,

I am writing to inform you that we received confirmation on June 11th, 2020 from the Retirement Home Regulatory Authority that as of June 18th, 2020, Riverwood Senior Livings Residents may receive visitors.  Riverwood Senior Living has designed a Policy that will reflect all the requirements set out by the Ministry for Seniors and Accessibility (MSAA).

Visitation will take place gradually at this time on the front veranda and will adhere to the health and safety of our Residents, staff, and visitors.

Riverwood Senior Living's requirements will include:

  1. Riverwood Senior Living will NOT be in an outbreak
  2. We have developed a policy and a procedure for these visits which includes Infection, Prevention and Controls. (IPAC)
  3. We will share information with visitors on IPAC, masking and procedure for visitation which will include the discontinue of visitations for non-adherence to our policies and procedures.
  4. A dedicated area of the visits
  5. Protocols to maintain the highest of IPAC standards prior to, during and after visits.  
  6. We will maintain a list of visitors

Visitors Requirements:

 Prior to each visit, the visitor must:

  1. Pass active screening every time they are on the premises for a visit and must attest that they are not experiencing any of the typical or atypical symptoms of COVID-19.  Our Infection Control Surveillance Record – Coronavirus (COVID-19) must be filled in and the visitor must pass the screening.
  2. Attest to the home that the visitor has tested negative for COVID-19 within the previous 2 weeks and subsequently not tested positive.
  3. The visitor will comply with Riverwood Senior Living's infection prevention and control protocols, including proper use of masks.
  4. Visitors must use a mask at all times. Visitors are responsible for bringing their own mask.
  5. Education will be supplied of the required protocols for visits.
  6. Any non-adherence to the rules could be the basis for discontinuation of visits.

The team at Riverwood Senior Living has only our residents' best interest at heart and will make sure that all policies and procedures are followed for each and every visit to protect the health and safety of our residents.

Thank you for your ongoing support during this unprecedented time.


Ruth E. Green

General Manager


Any person requesting to visit a Resident MUST book an appointment.

Visitors MUST:

  1. Arrive 10 minutes early
  2. Pass Infection Control Surveillance Record – Coronavirus (COVID-19)
  3. Fill in COVID-19 Visitor Testing Form
  4. Stand at the marker on the front patio while Resident is being brought out.
  5. Keep to a maximum of two (2) visitors
  6. Social distance of 6 feet must be adhered to (stay behind fencing)
  7. Bring your own mask and wear it at all times while visiting
  8. Leave after visit is over (one half hour) so that we may have time to perform our infection prevention and control measures in time for the next visitor.

We appreciate that you have not seen your family member or friend for quite some time BUT Riverwood Senior Living must take into consideration the health and safety of all of our Residents, so please adhere to our protocols. 

We wish you all a very pleasant visit and thank you for all your support.